Thai Binh accelerates administrative reform to improve the quality of service to the people

In order to effectively implement the  administrative  reform  (AR), the provincial People's Committee issued Decision No. 3496 / QD-UBND dated  28/12/2017  approving  the provincial AR plan in 2018. The plan includes 44 tasks in administrative reform. Up to now the AR plan of the province has fulfilled 100% of its tasks.

The reform of administrative procedures focused on simplifying and reducing 50% of the time of implementation of all administrative procedures compared to regulations. Reviewing, proposing options to minimize the time needed to resolve administrative procedures at both the provincial and district levels and be standardized by sector. The administrative procedures are publicized on the provincial website, the website of the agency, the unit and at the provincial and district public administrative offices, 100% of administrative procedures are provided at the Public Administration Center to enable the organizations and individuals to consult, exploit and use it in a convenient and accurate manner.

From early 2018 until now, the provincial People's Committee has reviewed, amended, and abolished a total of 384 administrative procedures. The total number of applications received was 931,053, of which 931,054 were completed prior to the deadline.

Rate of exchange of documents between state administrative agencies in electronic form: The rate of incoming / outgoing documents is completely transferred in the network environment: 97% (about 3% of confidential documents not exchanged by internet). The rate of incoming / outgoing messages transferred in the inter-departmental e-office network software is 100%.

To date, the total number of online services in level 3 and 4 of Thai Binh province is 466 services (of which DVC level 3 is 398 services and DVC level 4 is 68 services). The number of applications processed through the online environment through provincial online service portals (DVC online level 3 and above) is 5138 / 72,354 (profiles) reaching 7.1%.

In 2018, Thai Binh province strongly implemented the organizational restructuring of administrative organs and public service delivery units in the province. Up to now, the organizational structure of the province has been reduced by 183 units. public service; Reduction was made of 08 education unions under the provincial and municipal labor unions; 02 trade unions under provincial labor union, 04 departments; 42 faculties, divisions and 7 divisions of centers; On staff downsizing, so far the province has reduced 1,848 staff. Commune cadres and civil servants have reduced by 640 pósitions (a decrease of 11% compared to the total number of cadres and civil servants at the commune level and 19% against the total number of civil servants).

The attention is often paid to One-stop-shop procedures at provincial and district public administrative centers by the leaders of the provincial People's Committees and district-level People's Committees. The provincial and district administrative centers operate in a stable and effective manner, creating favorable conditions for organizations and individuals to settle their affairs. The rate of overdue pay is low. The spirit and responsibilities of civil servants are increasingly improved in the timely settlement of administrative procedures for organizations and individuals and are well appreciated by organizations and individuals. The implementation of the one-stop-shop mechanism at commune-level People's Committees has been maintained and implemented seriously; The equipment for the reception counters will increasingly meet the working requirements of cadres and civil servants.

Information technology has been widely applied, internet, LAN has been upgraded and expanded to communes, wards and towns. Provincial People's Committee has approved the e-government architecture of Thai Binh province, version 1.0. The network of inter-departmental electronic offices has helped to exchange, exploit, use conveniently, effectively and save the administrative costs of agencies and units.

In the coming time, Thai Binh province will continue implementing, reviewing, amending, adding and publicizing the list of administrative procedures; to step up the application of information technology to AR; raise the quality of the operation efficiency of the State administrative apparatus and the contingent of cadres, civil servants and public employees; strengthen the propaganda on AR; regularly conducting inspection and supervision; synchronously process the process of handling administrative procedures from provincial to grassroots level.